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» Our guarantees to you » Chosing your gift » GST » Delivery information » Returns & exchanges |
OUR GUARANTEES TO YOU Simply speaking
CHOOSING YOUR GIFT We are happy to help in the choice of gift. Please feel free to email, fax or call (in New Zealand business hours) for our personal assistance. Some goods cannot be sent to some international destinations, and will be rejected at customs. While we will endeavour to identify potential problems prior to dispatch, and will contact you, we are not responsible should this occur The purchaser is also responsible for any tariffs or other charges which may very occasionally be levied by NZ or foreign customs. GST - GOODS & SERVICES TAX Our product prices as shown include GST (Goods and Services Tax). However, items we dispatch to locations outside of New Zealand are zero-rates for GST, meaning GST is not chargeable. Prices will be reduced accordingly on your invoice. To calculate the GST component of a product price, divide the price shown by 9. Please note the overseas freight costs as calculated by the website are not inclusive of GST. DELIVERY INFORMATION Dispatch Time Frames Dispatches are normally within 36 hours of ordering. You will be contacted if dispatch will be longer than five days from order. Delivery Method and Charges New Zealand Deliveries are charged at $6.00 per order for delivery throughout New Zealand. Delivery is via courier and will not be made to post office boxes. All deliveries must be signed for. Please note the cost will be $9.00 for delivery to a Rural Delivery Area. Couriers usually deliver on weekdays, and do not deliver on Sundays or Public Holidays. Deliveries outside New Zealand are based upon the destination and the weight of the product. This will be advised at the time of the order. Your Responsibilities 1. To Ensure the delivery address is full and correct; the customer will be charged for redelivery costs if this information is supplied incorrectly. 2. To ensure that the address is somewhere that someone will be able to accept delivery of the parcel with a signature. 3. Once a parcel has been delivered, it becomes the responsibility of the addressee. New Zealand Showcase Ltd will not be responsible for items that are lost, damaged or stolen after delivery. The client is required to advise New Zealand Showcase Ltd if a parcel has not been delivered when expected. A delayed delivery does not constitute a reason to cancel an order, and we will not be liable for any loss or damage ensuing from a late or missing delivery. Please note we will do everything possible to ensure all deliveries are made in a timely fashion. RETURNS & EXCHANGES Returns Should you have any reason to be dissatisfied with the items supplied, the goods must be returned within 30 days from receipt of delivery. You will be entitled to either a replacement item, or a refund via the original purchase method. However we will not replace or refund goods that go missing when being returned. Please note the following requirements must be met:
Should the goods become faulty within 30 days of the goods being delivered, we will happily replace the item at no charge to you. You will be required to package the item so as to prevent any damage in transit and fill in a Goods Return Form as above. We will arrange for the collection and return of the goods. Should the fault occur if longer than 30 days after delivery, you will be directed to contact the manufacturer directly, and make your claim directly with them. |
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